Mail Shepherd Support.

Start with Mail Shepherd Help

Mail Shepherd Help explains every page of the app, with a troubleshooting guide and answers to common questions. Choose Help → Mail Shepherd Help in the app, or open the edition you have:

• Mail Shepherd Help: for the version downloaded from take66.ai.
• Mail Shepherd Help, App Store edition: for the version from the Mac App Store.

Email us

Still stuck, or found a bug? Write to us and we’ll help.

Or write to mailshepherd-support@take66.ai. The button opens your email app; nothing is sent until you send it.

Send the support log from the app

The quickest way to get help is from Mail Shepherd itself. Choose Help → Get Support, then click Send Support Log…. Mail opens a new message to mailshepherd-support@take66.ai with your latest Action Log attached and your Mail Shepherd and macOS versions filled in. Add a few words about what happened, review the message, and click Send.

The log includes senders, subjects and dates of the messages Mail Shepherd handled, never message bodies or attachments. Click Show Action Log on the same page to look it over first. Email Support… starts a message without the log.

What to include

• Your Mail Shepherd version and build and your macOS version, shown on the Get Support page and in About Mail Shepherd.
• Whether you have the version from take66.ai or the Mac App Store.
• What you did, what you expected, and what happened instead.
• Any message Mail Shepherd showed, or a screenshot of it.
• The support log, if you can send it.

Please don’t send passwords, verification codes or the contents of your email, and crop anything private out of screenshots.

Privacy

Mail Shepherd works entirely on your Mac, and nothing leaves it unless you send it to us yourself. Read the Mail Shepherd Privacy Policy.